my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | I received the replacement frame today, exactly as I ordered. Thank you for making this right.
Larkhan, | Terrible customer service. Incredibly disappointed with my art print. It arrived in the wrong size and customer service is ignoring my request.
Stephanie Forrest Raposo, | it looks great The picture arrived this afternoon and it looks great - the canvas is very tight!!
Thanks for the very quick response and the $25 credit. I look forward to using your services again and will be recommending Edmonton Canvas/KeenART Media to friends and family.
John, |